Sears, remind me again why I have the “extended warranty”
Just jumped feet first into the IT age and went broadband, new computer, webcam….etc..and decided to purchase an MP3 player. I just happened to be at Sears when this idea struck me and bought it there with the extended warranty plan for a seemingly nominal fee of four dollars which entitled me, so I was told at the time, to a complete, unquestioned replacement of the device should absolutely anything at all happen to it. I even asked the sales representative would she replace it if I had dropped it in a toilet and it were covered in feces. To which she replied in the affirmative, only after I removed the feces.
One of the speaker headphones blew and I took it in for a replacement. Simple enough right? After all I am the proud possessor of the ultimate warranty from hell, or at least from poop. I was told that I could not, in fact return just the headphones, but had to return the entire device. I’ve spent a lot of time and money downloading music for this thing, haven’t got it backed up anywhere and they had no way to transfer the music to the new device or to provide me a way to back it up unless I were to purchase some cables and widgets. When I suggested she return the new MP3 player with the old headphones and we could call it a wrap she looked at me like the kid in the Micky D’s drive thru when you give him $10.07 for an order costing $8.07.
All said and done, I ended up purchasing a set of headphiones that cost more tghan the MP3 player itself (Sears does not sell cheap headphones). Admittedly I should have gone to a retailer that specializes in these type devices but I wonder if I would have fared better.
